· Handle incoming calls using standard processes to respond to enquiry or complaints raised by customers.
· Provide excellent support at the customer service centre and achieve first call resolutions where necessary.
· Follow up with customers to resolve issues to ensure customer satisfactions are met.
- SPM, Diploma or Degree holder with 2 years working experience in Customer Service/Call Centre field.
- Fresh Graduates – Degree / Master with passion in customer service are encouraged to apply.
- Excellent communication skills in English, both written & spoken.
- Pleasant personality and excellent interpersonal skills.
- Have positive working attitude, enjoy assisting and communicating with customers.
- Able to work on rotational shifts, weekends & Public Holidays.
- Willing to work at Kuala Lumpur & only open to MALAYSIAN citizens.
Kindly contact Ms. Hana at 03-2161 2121 or send your resume to email@example.com
WALK-IN INTERVIEW SESSIONS:
Monday - Friday : 9.00 am - 4.00 pm (Excluding Weekends and Public Holiday)
Intelek Talent Solutions Sdn Bhd (HQ)
Suite 4.01, 4th Floor, Wisma MCA, 163,
Jalan Ampang, 50450 Kuala Lumpur.
Kindly bring along below documents:
1. Updated resume
2. Passport size photo - 1 copy
3. Education certificates (ALL Original & Photocopy)